Why Is My DPD Parcel Being Held?

Can someone else sign for my DPD parcel?

Yes, DPD, DHL and Royal Mail require somebody at the delivery address to sign for the package, this does not have to be the addressee.

Once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded.

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How many times do DPD try to deliver?

If you don’t call DPD, they’ll try to deliver your order on the next working day. If you’re not there again, it’ll try again for a third time on the next working day after that. If you still weren’t able to receive your order after the third attempt, DPD will hold on to it for seven days.

Why is my parcel being held?

Reasons for your parcel to be held in customs include: Physical inspection – Normally, your paperwork is inspected, and your parcel cleared. … Customs backlog – Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance.

How do I contact DPD about a parcel?

Simply fill out the relevant online contact form and you will receive an answer from us as soon as possible. Furthermore you can contact us quickly and conveniently via our central, country-wide service number 01805 373 200* (weekdays from 8.00 to 18.00 hrs and Saturdays from 8.00 to 13.00 hrs).

What do I need to collect my DPD parcel?

Choose from one of our 2,500 local Pickup shops and we’ll have your parcel ready for you by midday tomorrow. You’ll need to be bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.

Do DPD give you a time slot?

DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries. Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive.

Why can’t I track my parcel?

When the tracking number cannot locate the parcel, it does not necessarily imply that the package is lost. It may only mean that the courier did not scan the barcode or that the tracking information online has yet not updated the information. The label got damaged the courier could no longer scan the barcode.

What does DPD stand for?

Dynamic Parcel DistributionDPD stands for Dynamic Parcel Distribution.

Do I need a printer for DPD?

Can I ship DPD with no printer? Unfortunately, all our discounted services with DPD require you to print a label, so please ensure you can access a printer before you book one of these services.

Will I get a refund if I refuse a package?

NEVER EVER have them simply refuse the package with your OK. When a package is refused the USPS does NOT have to track the item back. If the item is “lost” or not delivered to you (as in they may keep it or a USPS error could occur), then you could be responsible and out the item plus having to refund.

How long will DPD hold a parcel?

8 calendar daysHow long is my parcel kept at a DPD ParcelShop? From the moment your parcel arrived, we will keep it for 8 calendar days.

What do I do if I lost my DPD parcel?

If you think your parcel is lost, you should:Inform the courier company or the company you booked the courier service from.Give all the details about your parcel, such as your tracking number, colour and shape of the box, content and other relevant information.More items…•

What is my DPD parcel?

Follow My Parcel is an industry-changing innovation from DPD, which will give your customers unparalleled levels of information and peace of mind. This opens in a new window. … Follow My Parcel will: Display the location of our driver in relation to the delivery address.

How do I know if customs opened my package?

No, they don’t immediately open your package without any reason. Your package wi definitely go through a scanner machine (x-ray) and screen your items. They will only instantly check what’s inside of your package if: Your package has been damaged when it reached the Customs office or desk.

Why do packages get stuck in customs?

There are three basic reasons your shipment could get stuck in customs: If the items being shipped are prohibited or restricted, customs may delay or even destroy the package. … You may owe taxes on the shipment, which will be released when you pay them.

Can you call Customs about a package?

US Customs inspects most packages and they need to ensure that the pricing for the products is documented and accurate. … You should also be able to phone at 1-877-CBP-5511 (877-227-5511).

Can I speak to someone at DPD?

Making contact with a human at DPD regarding parcel collections is not an easy task. The telephone number listed on the DPD website (0121 275 0500 ✗) seems to be an indefinite hold blackhole line most of the time. With this number you’ll have to enter a parcel or calling card number.

Can DPD return to sender?

Return to sender. Returning a parcel via DPD is very easy. You can use an online ‘Return my parcel’ returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!

Why was my parcel refused DPD?

It simply means that the consignee refused to receive the shipment. If the receiver was not informed about the delivery and he did not expect any deliveries, he/she is not the person who was supposed to receive it. … In most of the cases, parcels refused by the consignee will be returned to the sender.

Where do undelivered DPD parcels go?

We can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date provided the sender has not instructed us to get a signature.