How do I get a refund from Alibaba?
If you sign in with Alibaba.com APP, please follow below steps:Go to My Alibaba-Manage order, click the order to order detail page.On the order detail page, click Apply for refund to open dispute.Fill the dispute form then click “Submit”.After submitting the dispute, please wait for your supplier’s response..
Will Alibaba refund my money?
Provide clear product specifications and quality requirements. Clearly, Alibaba cannot offer a refund entirely based on the buyer’s request. … After the order is confirmed, the supplier should then upload a contract, still on Alibaba.com, which specifies the quality requirements, set for the order.
Can you get scammed on Alibaba?
Yes, there are some scammers on Alibaba, just like any other online platform, but that doesn’t mean Alibaba itself is a scam. By that logic, you can say that eBay, Amazon and Gumtree are scams because you can find MANY unscrupulous businesses on those websites, too.
What is Alibaba transaction fee?
1) Payment processing fee: 2.95% of the payment amount (capped at US $40 in the APAC region for MasterCard payment in USD & 3.5% of payment amount for American Express Payment). The fee will be deducted from your account automatically when you make payment.
Can you cancel an order on Alibaba?
To cancel the order, go to the My Orders section of your AliExpress personal account. Click the “Cancel Order” button next to the necessary order. You will get to the order page and will have to click the Request Order Cancellation button. Then choose the reason for cancellation.
How do I report a seller on Alibaba?
Please submit your complaint to Online Complaint Center at https://service.alibaba.com/complaint/center/index.htm with valid proof. Alibaba Security Team will check it and follow up. All the updates can be found in the Complaint Center.
Why is shipping so expensive Alibaba?
Unit Price: Because Alibaba allows suppliers to sell directly to retailers, prices are generally much lower than you’ll find for similar products elsewhere. … Keep in mind that this is negotiable, especially with the increased fees associated with shipping once the product reaches port.
How do I contact Alibaba customer service?
For selling on Alibaba.comIndia Supplier Hotline/Customer Service: 022 4233 5233 (Monday to Friday only)Mumbai. +91-22-6695 5233. Premises No. … Ahmedabad. +91 9825075334. 106, Sahajanand Complex,Opp. … Delhi. +91 9910022893. C-91 – 92, 2nd Floor, Sector 2,Noida 201 301 India.Chennai. +91 98 41 405800.